1) You can make a payment via
bank wire transfer or EFT (Electronic Funds Transfer) to any of our accounts (in TL) at Akbank, Finasbank, Garanti Bank, T. İş Bank, or Yapı Kredi Bank.

2) You can use your credit cards on our website to
make a one-time online payment or take advantage of our online installment options through Akbank. For online payments, the amount will be charged to your credit card upon completion of your order. In the event of order cancellation due to potential order cancellation or stock issues, a refund will be issued to your credit card within 3 business days.

3) Order Refund In the event
your order is canceled for any reason, XXXXXX Limited will refund the product amount to your account and/or credit card within three business days. However, you must provide your bank account and/or credit card information accurately and completely to our company’s financial department. 

4) Delivery We strive to ship the products you’ve
ordered the same day. For products that take time to source, the shipping timeframe is 3 business days, as indicated in the product details. You will be notified in the event of a potential delivery delay. To ensure the
product is delivered without any issues, please provide the address where you will be during the day as your delivery address. Your
requests will be processed according to the delivery method you selected at the end of your order. Products from our Istanbul-based company will be shipped via XXXXXXXX. Once your orders are confirmed, they will be handed over to the shipping carrier within a maximum of 2 (two) business days. You may consult our
customer service representative regarding alternative delivery options. Additionally, shipping is available only within Turkey.

5) Payment Tracking If
the system is unable to process the transaction due to any issue, the visitor is notified of this situation on the payment page. In the event of an error at the
specified address resulting in an undeliverable order, we will contact the person who placed the order.
The validity of the email address provided by the visitor is confirmed via an automated email sent after the order is processed. We are responsible not only to the customer but also to the bank through which we process credit card payments regarding the successful
delivery of the order. Please

note!
If you believe a package was damaged during shipping, please open and inspect it in the presence of the delivery company representative. If you suspect any damage to the product, do not accept the product and have the delivery company prepare an incident report. 
Once the product has been accepted, it is deemed that the shipping company has fully fulfilled its obligations. If the
product is damaged: Please send the damage report you have prepared to the fax number 0212 XXXXXXX as soon as possible and report the situation to the email address XXXXXXXX@XXXX.com. 
Once you have completed these steps, we will begin processing your package and ensure that it is redelivered as soon as possible.
If you briefly explain in this email why you wish to return the product, it will help us in our efforts to resolve the issue.