Hello, Dear Customer,

First of all, we would like to express our sincere regret regarding the issue you’ve experienced with our product. To resolve the issue with your product as quickly as possible, please follow the instructions below.

1. Write a note describing the issue with the product.

2. Please provide a copy of the product invoice. (If you do not have the invoice, please include in your note when and from whom the product was purchased.)

3. Please include your name, address, and phone number in the note.

4. Place the product in its box along with the note describing the issue, a copy of the invoice, and a note containing your name, address, and phone number.

5. Please share this information (the note describing the product’s issue, the copy of the invoice, and your name, address, and phone number) with us via our WhatsApp service line on our website as a pre-notification before shipping the product.

6. Ship the package free of charge to Mirkraft Foreign Trade and Manufacturing Company using our DHL account number 625898476.

7. We will provide you with additional information regarding products that are defective due to warranty coverage or user error.

We hope you enjoy using our products without any issues,

With our respect and best regards,

Mirkraft International Trade and Manufacturing Company