Free Technical Service with Cargo

Dear Customer,

The main principle of MirKraft is to produce the best quality products for you and offer them to you, as well as to provide you with the best service. For this reason, in order to solve the problems related to our products in the fastest way, you can tell us your requests and opinions by using our Consumer Hotline and Whatsapp communication line, as well as the access forms on our website.

Our Consumer Hotline, Whatsapp communication line and e-mail address;

You can call every weekday between 09.30-17.00; You can send your requests, suggestions and complaints to our company.

Attention to the Consumer:

  • In order to receive the full services related to our products, we kindly ask you to follow the following recommendations:
  • When you buy a product, make sure to have the Warranty Certificate approved by your authorized dealer. We kindly ask you to register the products you buy over the internet by scanning their barcodes and entering our product registration page.
  • Please read the user manual before using our products and use them by paying attention to the specified points.

Attention to the Consumer:

  • In order to receive the full services related to our products, we kindly ask you to follow the following recommendations:
  • When you buy a product, make sure to have the Warranty Certificate approved by your authorized dealer. We kindly ask you to register the products you buy over the internet by scanning their barcodes and entering our product registration page.
  • Please read the user manual before using our products and use them by paying attention to the specified points.
Consumer Hotline
0850 308 39 01
Whatsapp Support
0850 308 39 01
E-mail Support
servis@mirkraft.com.tr
FREE WITH SHIPPING
TECHNICAL SERVICE
SERVICE
IN 20 DAYS
DELIVERY
GUARANTEE
When you have a service request for your product, contact the Consumer Hotline at the phone number above. In case of disputes that may arise regarding the exercise of the rights arising from the warranty, you can apply to the Consumer Arbitration Committee or the Consumer Court in the place of residence or where the consumer transaction is made. In addition, if it is understood that the goods are defective, in Article 11 of the Law No. 6502 on the Protection of the Consumer;
    • a – Withdrawal from the contract,
    • b – Requesting a discount from the sales price,
    • c – Requesting free repair,
    • d – You can use one of the rights to request the replacement of the sold one with a non-defective one.
We are in cooperation with MNG Cargo Company within the scope of our Technical Service with Cargo campaign. Regardless of the price of the product purchased by our consumer, since our consumer has any problems with the product that are covered by the warranty, it is sufficient to call our 08503083901 Consumer Hotline or Whatsapp Communication Line 08503083901 and follow the directions. After this process, you can send your product to the nearest MNG cargo branch via our company’s account number 625903285 and receive your product by going to the same cargo branch in working condition within 20 working days. Products whose problems are not solved within 20 working days are replaced with a new, equivalent and/or higher model. In this whole process, no fee is charged from our consumers.
The service warranty period of the product starts after the MNG Cargo product is delivered to the MirKraft Factory.